Frequently Asked Questions
How do I return or exchange an item?
We make returns fast and easy! Issue a return to us via mail (at trustmeshop@yahoo.com) and we will send you step-by-step instructions.
If I place my order today how soon will I get it? Will it ship the same day?
In most cases, domestic orders placed before 6PM ET (Eastern Standard Time) Monday-Thursday will ship that same day. On Fridays, orders must be placed before 11AM ET.
Saturday & Sunday Shipping
Your order will be packed but it will not ship until Monday.
Orders may be delayed due to verification protocols, weather or the time of order placement.
We generally pack orders Sunday-Friday. However, orders packed on Sundays or legal holidays do not ship until the following business day. If you receive an email on a Sunday or legal holiday indicating that your order has shipped, please be aware that your order will ship the next business day.
I want to return my item. Do I have to pay for shipping?
In most cases, return shipping charges are the responsibility of the customer. We recommend you ship via insured ground service with a tracking number. We cannot be held responsible for lost or damaged packages.
Why can’t I return my item?
Two common reasons why an item can't be returned:
1. It's an item that can't be returned.
2. It's past 30 days from when you purchased the item.
If you have further questions regarding returns, please reach out to our Customer Service Team via email at trustmeshop@yahoo.com. We'll be glad to look into this for you.
Do you do repairs?
Trust Me Shops does not currently offer repairs on new or used items.
Does Trust Me Shops charge a restocking fee for returns?
If the criteria listed in our Return Policy are met, Trust Me Shops will not charge any restocking fees. If all conditions are not met, Trust Me Shops reserves the right to refuse the return or to charge a restocking fee equal to minimum 15% of the item's retail price.
How soon will an item that is Out of Stock or Backordered be available?
We aim to always have the gear you need when you need it. If for whatever reason an item is listed as out of stock, please double-check the availability listing to be sure we haven't already provided an estimated restocking date. If you haven't placed an order for the item in question, please email us.
For an order already placed, please reach out to our Customer Service Team via email. We'll be glad to look into this for you.
